Frequently Asked Questions

About Beer Drop

What is Beer Drop?

Beer Drop is a recurring monthly craft beer subscription program built specifically for you. Fresh beer matched to your tastes, with the flexibility to modify, skip, or cancel at anytime.

How does Beer Drop work?

Click the “Start Your Box” button on the homepage to set up your taste profile and tell us where you want your beers to be delivered. Once joined, you'll see a preview of your first Drop and you can make any adjustments that you would like. Changes to upcoming Drops can always be made from your account page. From there you'll start getting fresh beer on your doorstep. You can be as involved or as hands-off as you want. If you do not wish to be a member, you're always welcome to place one time orders when you want.

How do you choose which beers are recommended?

Every week, our team handpicks the most exciting beers currently on the market, and adds them to our selection. A patented algorithm that picks out the highest rated beers that you haven't had before, matched to your taste profile, selects the perfect mix just for you. To make adjustments to your Drop you can use the link found in your preview email or click on the View Drop link in the Beer Tracker on your account page.

Gifting

Beer Drop Subscription Tiers And Pricing

We have several options to choose from for gift cards and subscription tiers. The higher the tier (Explorer → Enthusiast → Connoisseur) the more rare and high quality the beers will be.
Explorer – Great Beers
Perfect for those just beginning their craft beer journey. A curated mix of crowd-pleasing styles and highly rated favorites.
Enthusiast – Even Better Beers
Designed for drinkers who crave more variety. You’ll discover elevated and trending styles from some of the most buzzworthy breweries.
Connoisseur – The Best Beers
For the true craft devotee. This tier highlights our highest-rated and most exclusive selections. The kind of beers that rarely leave the taproom.

Can I send Beer Drop as a gift?

Yes! We offer e-gift cards specifically for this purpose. You choose how many months you’d like to gift and which tier fits best. The gift card is sent electronically to your recipient, and you can even include a personalized message and select the exact date you’d like it emailed. (If you choose a future date, the email will be sent automatically at midnight on that day.)
Once received, the recipient uses the provided link to sign up for our monthly subscription. The gift card covers the value of the selected plan for the number of months you’ve chosen. However, if the recipient makes any changes to their subscription, such as switching tiers or adding extra beers, the gift card balance may no longer match the total cost of their plan.
Beer Drop memberships are flexible and can be paused or canceled anytime - no commitments! A credit card is required at signup in case the recipient decides to continue their subscription after the gifted period ends.

How do I redeem my gift card and get started?

Beer Drop is a monthly craft beer subscription service, and your gift card can be applied to any tier, duration, or even a one-time order if you prefer. Simply follow the link in your e-gift card email to get started. During signup, you’ll:

Choose your flavor preferences – This helps us recommend beers that match your taste.
Select your tier – Explorer, Enthusiast, or Connoisseur.
Create your account – You can sign up with your email, or use Facebook or Google for faster login.
Add your shipping address – Make sure it’s a reliable daytime address where someone 21+ can show ID and sign for the delivery.

A valid credit card is required for all members to prevent any interruption should your gift card balance run out. Your gift card balance will automatically apply toward your subscription or order total. If you make any changes, like upgrading tiers or adding extra beers, your gift card balance may no longer cover the full amount, and any remaining balance will be charged to your credit card.
All Beer Drop memberships are flexible and can be paused or canceled anytime. Not ready to subscribe? No problem - you can also shop our full selection, fill your cart, and checkout using your gift card code.
Once your account is set up, we’ll recommend beers for your first Drop that Friday, and you’ll have four days to make changes before we automatically process your order on Tuesday.

Why do you still require a credit card if I received a gift certificate for my subscription?

We require a credit card from all members, even those signing up with a gift card, to make sure the subscription can continue smoothly if the gift balance runs out or if any changes are made to the plan (like upgrading tiers or adding extra beers).
Your card won’t be charged until the value of your gift card has been fully used, and you’ll always have full control over your membership. You can pause or cancel anytime, no commitments required.

I have a new gift card, how can I add this to my membership?

Within your account, open up the Gift Card panel, and then click “Add new Gift Card”

Where can I check my gift card balance?

You can find this in your account. Make sure you're logged in and access your account page. On the left hand menu, click on the Gift Card button. Enter your code. Hit the Check Status and Balance button. This will show you the balance and if your gift card is active or deactivated. A deactivated gift card is usually the result of a duplicated purchase and a refund for that code.

Billing And Credits

Update my Credit Card

To update the credit card that will be used for your Beer Drop membership take the following steps:

Navigate to My Payment Methods in My Account
Scroll down to the section titled "Add a New Payment Method"
Enter your card details
Save the card information

We would advise you to delete any payment methods in your account that are no longer in use, to ensure only your intended card is billed.

Contact Us

Does Beer Drop have a phone number to call?

The best way to contact us is through email, [email protected]. Our customer service hours are Monday-Friday 9am-5pm EST and our response time is within 24 business hours.

Customer service hours: Monday-Friday 9am-5pm EST
Response time: Our typical response time is within 24 business hours. Inquiries received over the weekend will be answered the following Monday.
Contact: [email protected]

Membership Features

How Do I Skip a Drop?

Once you have received a preview for an upcoming Drop, should you want to skip it you will find two options for doing so within your Account, by clicking Modify Order (in the Beer Tracker section up top):
Navigate to Quick Options panel in the bottom right:
- Out of town, bump me a week - This move your recommendation date out to the following week. A new preview email with new recommendations will be sent the following Friday.
- Skip this month entirely - Selecting this option will skip your upcoming Drop entirely. Your next Drop will be scheduled four weeks out from the Drop date that was skipped.

How Do I Pause or Cancel my subscription?

We’d love the chance to make your Beer Drop experience better! If there’s anything we can do to improve your membership or tailor it more to your preferences, please reach out to us at [email protected]
If you still wish to pause or cancel, simply visit your Account page and click “Manage Membership” under the Account Information section. At the bottom of that page, you’ll see a Pause/Cancel Plan link. Click that link and follow the short steps, and your account will be updated to the status you choose.

Shipping & Returns

Where can you ship my beer?

Unfortunately, we can't ship everywhere due to ever-changing regulations and shipping costs to certain areas of the country. The sign-up flow will indicate whether or not we service your zip code.
We don't ship outside of the Continental US.
If you have additional questions you can reach out to us by emailing [email protected].

When will my Beer Drop be shipped?

The estimated shipping date along with tracking information can be found on the Beer Tracker on your account page. Your drop will typically ship within 1-2 business days following the Tuesday that your order is processed.
Deliveries typically arrive between 2-7 business days after they are shipped, depending on the state.
*The shipping date does not represent when the package will arrive at your Door. For estimated arrival date please see your tracking info.

My package has been shipped already, can I change the address?

If your package has already shipped but you need your Drop redirected to a new address you can do so via the shipper's website.
With UPS, you will be required to create a free My Choice Membership. This gives you the flexibility to request a hold, redirect to a new address, or request a pickup at a UPS location. Additional fees may apply for a change of address.
If you need to make this address change permanent, make sure you update this in your Beer Drop account.

What if I won't be home at the time of delivery?

Beer Drop recommends a daytime address for delivery when possible.
In the event an adult is unavailable during normal delivery hours, Beer Drop recommends routing your package to a pickup location, scheduling a temporary delivery hold, delivering to a friend, neighbor, or family member, or otherwise working with the carrier to schedule an alternate delivery. Fees may apply for any changes to delivery.
Members are responsible for their package being accepted by an adult at their chosen delivery location. After three attempts, the shipping company will return or discard the package. Beer Drop is not responsible for damaged or missing packages after three delivery attempts have been made.
If the package is returned or cannot be delivered, a $20 handling fee is issued for any refund/reorder requests. To maintain freshness, swaps may have to be made.

General FAQ

Can I choose the beers for each Beer Drop myself?

Absolutely! Each month, we’ll recommend a lineup based on your taste preferences, but you’re always in control. Once your recommendations are set, you can log into your account and swap beers to your heart’s content. For an added fee, you can even add extra beers from our ever-changing selection if you spot something you just have to try.

When do I find out which beers are in my Drop?

You’ll receive a preview of the beers we’ve handpicked for your Beer Drop on the Friday before your scheduled shipment. Keep an eye on your inbox - opening your preview email is like unwrapping a birthday present every time.

Can I exclude certain kinds of beers from my recommendations?

Yes! When you sign up, you’ll be able to choose only the flavor categories you like — and skip the ones you don’t. You can update these preferences anytime by going to your account, opening the Your Styles panel, and clicking “Manage Styles.”
If you have a special need due to diet or allergies let us know and we'll accommodate the best we can. We do not offer a gluten free or nonalcoholic membership at this time.

When am I charged?

Orders are processed on Tuesdays around 3 pm, and your payment method will be charged at that time. Order typically ship within 1-2 business days following when you are charged.

How many beers do I get?

Boxes include 10 beers total. Each plan will include beers of different sizes and exclusivity

Will I be charged extra for swapping beers?

Nope! Swapping is always free when you use the “Re-Recommend” tool in your account