ONLINE SUPPORT
Beer Drop
What is Beer Drop?
Beer Drop is a monthly craft beer subscription program built specifically for you. Fresh beer matched to your tastes, with the flexibility to modify, skip, or cancel at anytime.
How does Beer Drop work?
Set up your taste profile and tell us where you want your beers to be delivered. From there you’ll start getting fresh beer on your doorstep. You can be as involved or as hands-off as you want.
How do you choose which beers are recommended?
Each week we scour the beer scene for the very best beers available and we load them onto the website. A patented algorithm that picks out the highest rated beers that you haven’t had before, matched to your taste profile selects the perfect mix just for you.
Can I choose the beers for each Beer Drop myself?
We’ll always give you recommendations for the beers we think you’ll like the best. If you are an Plus or Ultimate level Beer Drop member you can go into your account and swap to your heart’s desire once the recommendations are set. Add as many beers as you’d like from our ever changing list of available beers. Beer Drop members who have not upgraded can not swap their beers, however if you have specific dietary restrictions such as a peanut allergy let us know and we'll do our best to accommodate you.
When do I find out which beers are in my Drop?
You’ll get a preview of the beers that we recommend for your Beer Drop the Monday before your scheduled shipment. Make sure to keep an eye on your inbox, it’s like unwrapping a birthday present every time you open your preview email.
How do I get a beer again if I really liked it?
You can add any beer of your choosing to your Beer Drop, or swap it for one of the recommended beers if your plan includes that capability. You can also place additional one time orders at membership prices by adding individual beers to your cart and checking out.
How can I add/modify the beers in my Drop?
Once you've received your preview email comes out, you can log into your account and change the beers in your drop. Log into your account and click the edit link for your upcoming Drop. This feature is only available to Plus and Ultimate members. Basic level members are able to add beers to their Drop at no extra shipping cost.
When will my Beer Drop be sent?
You can see the shipping date when you log into your account. You will receive additional communications once your beer is on its way informing you of estimated delivery dates and tracking numbers.
Can I exclude beers from my recommendations?
Click on Beer Drop Preferences in your account navigation and you can change your style preferences. Plus and Ultimate level members have the ability to remove and exclude specific beers permanently. If you have a special need due to diet or allergies let us know and we'll accommodate the best we can. We do not offer a gluten free membership at this time.
Can I skip a drop?
Absolutely - this is your world, we’re just livin’ in it. Skip as many deliveries as you want with your Beer Drop subscription. We’ll be here to get you beer when you’re ready for it.
When am I charged?
We’ll run your card 24 hours after you receive your preview email. This is a few days before your scheduled ship date.
How many beers Do I get?
Boxes include the equivalent of 10 beers total. Each plan will include beers of different sizes and exclusivity. For details on what comes with each membership level please visit our Plans page
Will I be charged extra for swapping beers?
Swapping is free for Plus and Ultimate level members, but if you add more expensive beers, you may be charged if you go over the threshold. You can get up to $50 worth of beer with each drop, you will be charged the difference for the value exceeding $50.
How do I pause or cancel my Beer Drop subscription?
Just shoot us an email at supportdesk@beerdrop.com and we’ll make sure get you taken care of.